Refund Policy
Once funds are deposited into a user's account on (Website Name), they become non-refundable and are intended for use in participating in leagues or competitions hosted by the website.
Transactions confirmed by (Website Name) are irreversible, and users cannot initiate reversals. However, users have the option to cancel a transaction and request reimbursement under certain conditions at the discretion of (Website Name). To initiate a cancellation and reimbursement request, users must send a written request from their registered email address. For transactions related to the paid version(s) of the contest(s), the request must be received at least 2 days before the start of the relevant round.
After deducting cancellation fees and taxes, (Website Name) reserves the right to reimburse the transaction amount to the user at its sole discretion. The estimated refund processing period is 5-7 business days. Users are advised to familiarize themselves with additional terms and conditions that may impact transactions during processing.
In cases where the terms and conditions of a transaction conflict with those on (Website Name), the terms and conditions of the transaction will prevail. Refunds are applicable only to funds used for contest entry and will be credited to the source in the (Website Name) User Account.
Cancellation and Reimbursement Procedure
To cancel a transaction and request reimbursement, users must follow these steps:
- Send a written request from the registered email address.
- For transactions related to paid versions of contests, ensure the request is submitted at least 2 days before the start of the relevant round.
Refund Processing
Upon receipt of a valid reimbursement request, (Website Name) will:
- Deduct cancellation fees and taxes as applicable.
- Reimburse the remaining transaction amount to the user at its sole discretion.
- Commence the refund processing, with an estimated period of 5-7 business days.